Privacy Policy and Protection of your personal data
As part of the use of its services and in particular on its website www.uneoliveenprovence.com, the company Une Olive En Provence makes every effort to best protect your privacy during your visits to our website as well as to our web pages and applications, in particular those present on social networks.
By using our Site and our Applications, you declare that you accept the terms of this Policy. If you disagree with any of its terms, you are free not to use our Site and Applications.
The protection of your Personal Data
All information that you may provide to www.uneoliveenprovence.com during your visits to our Site and our Applications is strictly confidential. The information about you allows us to facilitate your purchases, to know you better and thus to improve the commercial relations that we have with you. They are only used for the purposes for which you communicated them to us.
What information is collected?
The Data we collect may include your so-called personal data, in that they allow you to be identified. Some information is mandatory and other optional as indicated in the collection form.
The Personal Data that you communicate to us or that we collect are:
Information relating to your identity such as your surname, first name, gender, date and place of birth, information on your proof of identity;
Your contact details such as your postal address, e-mail address, telephone numbers;
Data relating to the means of payment used;
Information you provide when communicating with us;
Information relating to our commercial relationship and the purchases you make;
Data collected through cookies. We use cookies on our website and in e-mail messages to recognize you, remember your preferences and present you with content that may be of interest to you.
For what purposes are your data used?
We only use your Personal Data if you have given your prior consent.
We collect and process this information about you for various purposes:
-for the processing of your order;
- to strengthen and personalize communication, in particular by information letters/e-mails as well as in the context of the personalization of the Site and Applications according to your observed preferences;
-in order to better understand our Members and their use of our Site and Applications and thus modify our Site and Applications according to their needs;
- to ensure the fulfillment of orders by service providers and suppliers, subcontractors (including carriers);
-for monitoring the customer relationship such as carrying out satisfaction surveys, managing complaints and after-sales service for managing requests for the right of access, rectification, opposition, deletion, data limitation and portability;
- to fight against fraud.
What information do we share with third parties?
We undertake not to disclose to third parties the information you provide to us. The information you provide to us is used exclusively by our internal departments and will in no case be transferred or sold to third parties without your prior consent. Thus, www.uneoliveenprovence.com will never transmit your Personal Data to third parties likely to use them for direct advertising purposes, unless you have expressly consented to this beforehand.
We may be required to transfer in a secure manner to third parties, certain data, in particular personal,
- to ensure the performance of tasks necessary for the execution of the order;
- to ensure the delivery of goods and the performance of services;
-for monitoring the customer relationship such as conducting satisfaction surveys, managing complaints and after-sales service;
- to respond to an injunction from the legal authorities and/or to fight against fraud and more generally any criminally reprehensible activity.
The recipients of the data are:
- the people in charge of the marketing department, the sales department, the departments responsible for handling customer relations and prospecting, the administrative departments, the logistics and IT departments as well as their line managers;
- the departments responsible for control (auditor, departments responsible for internal control procedures, etc.);
- the subcontractors when the contract signed between the subcontractors and the controller mentions the obligations incumbent on the subcontractors in terms of protection of the security and confidentiality of the data (article 35 of the law of January 6, 1978 amended) and specifies in particular the security objectives to be achieved;
- partners or external companies of the same group of companies subject to the customer's consent;
- organizations, legal assistants and ministerial officers as part of their debt collection mission.
Fight against fraud
www.uneoliveenprovence.com is convinced of the need to take measures to combat fraud that endangers consumers and alters their confidence in online commerce.
In order to ensure the security of payments during transactions on its Sites and Applications, to avoid fraud and thus to protect consumers in the context of distance selling, www.uneoliveenprovence.com may need to process automated, the purpose of which is to check, or have checked by its subcontractors, the orders placed on its Sites and Applications and to check the regularity of the information transmitted to it during these. This verification involves the processing of certain data, in particular of a personal nature, collected via the Sites and Applications of www.uneoliveenprovence.com.
Therefore, if an order does not present all the necessary guarantees to ensure a compliant and secure payment, www.uneoliveenprovence.com reserves the right to cancel it. If we deem it necessary, we may ask you for additional information and documents in order to finalize the order.
In the event of non-provision of this additional information and documents within the time limit, www.uneoliveenprovence.com may be forced to cancel the order, block access to your account on www.uneoliveenprovence.com and proceed to registration of some of your Personal Data in a “payment incidents” file. If this were to be the case, the members concerned would be informed individually by e-mail when the incident resulting in their inclusion on the incident list occurs. This e-mail will specify to them in particular the reasons and consequences of this registration and the procedures for exercising the rights of access, rectification and cancellation. As soon as a regularization from the customer has been received by the Sales Department of www.uneoliveenprovence.com, this data will be deleted from the file and the customer account reactivated.
Hosting of your Personal Data?
Before arriving on our servers in France, the Data from your Terminal has already transited from servers located throughout the world, independently of any action by www.uneoliveenprovence.com.
Our site is present in different countries but your data is only stored on secure servers located in France. In order to operate certain services and certain functionalities on the Sites and Applications, Une Olive En Provence may have to transmit the Data through servers located throughout the world and host the Data in countries which have laws ensuring a level of Data protection either equivalent with the French and European legal provisions, or different. In any case, www.uneoliveenprovence.com will then naturally take appropriate measures to maintain the security of personal information during the transfer and upon receipt of this information. Subcontractors and service providers will be bound by contract with www.uneoliveenprovence.com, which will notably ensure a high level of Data protection, and will require that all technical measures necessary on an ongoing basis to keep Personal Data secure be implemented. www.uneoliveenprovence.com will ensure the same high level of protection of Personal Data as that required in France.
What are your rights ?
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.
In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.
In addition, any minor at the time of collection of their personal data can obtain their erasure as soon as possible.
These rights can be exercised by mail to the following address:
AN OLIVE IN PROVENCE
80, Avenue de la Vallée des Baux
13520 MAUSSANE LES ALPILLES
France
Email: [email protected]
In the event of a request to delete your Data, we may however keep them in our archives, for the time necessary to meet our legal, accounting and tax obligations and in particular, to prevent any unlawful behavior after the deletion of your Account (reuse of your old account by a third party).
Internet browsing safety
Integrity of your data on the Internet
We implement means to ensure that your information is secure. This is why we use technical, physical and procedural control measures that are implemented during the collection, processing and transfer of your data.
Malicious uses
You must protect your account password and not share it with anyone. You must also be careful and exercise good judgment when using one of our community spaces, such as our Application present on social networks: no employee of www.uneoliveenprovence.com will ask you for your password. We also recommend that you never disclose any information that could identify you or any third party. If you do so, we cannot be held liable.
www.uneoliveenprovence.com asks you to contact us immediately if you become aware of any unauthorized or suspicious use of your Data in connection with www.uneoliveenprovence.com by writing to us at [email protected].
Your password as well as the connection links to the www.uneoliveenprovence.com site sent in our e-mails are information for your sole attention and are said to be confidential.
E-mails received from www.uneoliveenprovence.com, links and passwords must never be transmitted to other people to avoid any risk of identity theft.
Independently of www.uneoliveenprovence.com to whom you have voluntarily sent your Data and in particular your e-mail address and taking into account the nature of the Internet network, other operators, unrelated to www.uneoliveenprovence.com, are able to capture those without your consent, especially when browsing the internet. Consequently, we recommend that you install anti-virus and "anti-spyware" software on your computer and update them regularly.
The security of your Terminal and your network remains your responsibility. We recommend that you have up-to-date antivirus on your computer, that you do not allow anyone to access your home wired or Wifi network and that you check that your communications with the Internet are legitimate. You can also install a firewall on your computer.
3. Spoofing / Phishing / Phishing
Because www.uneoliveenprovence.com guarantees secure browsing, you will never be asked for your username and password. www.uneoliveenprovence.com will never solicit you by e-mail to obtain personal or financial information. You should only communicate the information relating to your account after having connected to the site http:// www.uneoliveenprovence.com directly via your browser.
If you receive an e-mail from www.uneoliveenprovence.com which seems fraudulent to you, let us know by forwarding it to the address: [email protected]
If you suspect that your www.uneoliveenprovence.com account has been usurped, contact our Customer Relations Department as soon as possible, Monday to Friday from 9 a.m. to 6 p.m. from France, at the number 04 90 18 22 06
In the event of fraud on your payment card, we invite you to contact your bank.
Online Payment Security
The Site and the Applications www.uneoliveenprovence.com are subject to one of the most efficient security systems at present. www.uneoliveenprovence.com has adopted the SSL (Secure Socket Layer) encryption process.
During payment, your bank details are encrypted on your computer, then transmitted in encrypted form to servers that are the only ones capable of decrypting them. Authorizations and data are then checked with your bank to prevent abuse and fraud.
This process is based on the HTTPS protocol (implementation of SSLv3 or TLSv1 over HTTP), one of the most robust today. During transfers via the Internet, it is then impossible to read them: nothing transits in the clear on the web.
The rules for the use of bank cards impose on banks domiciled in France the obligation to cover the risk of fraudulent use of your card.
We remind you that you must notify any fraudulent transaction to your bank or card-issuing institution.
Cookies
In order to constantly improve the quality of the services offered on the site and their adequacy with your expectations, www.uneoliveenprovence.com may use "cookies", text files used to identify your terminal when you connect to one of of our services.
The deposit of cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows www.uneoliveenprovence.com to collect information and personal data. Depending on your choice of configuration of your terminal, cookies allow in particular:
to use the main features of the site www.uneoliveenprovence.com,
to optimize our website and detect any technical problems,
to memorize your choices and your preferences and to personalize your user interface,
to establish statistics for the purpose of traffic management and use of the various elements making up the website www.uneoliveenprovence.com (sections visited, route taken by the Internet user) to improve the ergonomics of the site and the interest of the services offered,
to evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of sales and clicks according to our advertising investments,
to know the content of the pages that you consult, the information that you have chosen to share when you register on other sites, the pages and websites that you have been able to consult,
to share information on social networks.
Depending on the setting choices concerning the use of cookies, certain tracers may be issued or read by third parties (advertising service providers, communication agencies, etc.) when you browse the www.uneoliveenprovence.com site.